Last Updated: January 2026

Khelaghore Privacy Policy — Your information is safe with us

Everything about how your personal data is collected, used, and protected is explained here with full transparency.

SSL Encrypted GDPR Compliant No Third-Party Sales

1. Introduction

Khelaghore ("we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains what information we collect when you use the Khelaghore website or mobile application, why we collect it, and how we use and protect it.

This Privacy Policy applies to all Khelaghore services — website browsing, account registration, gameplay, financial transactions, and customer support. By using the platform, you agree to this Privacy Policy.

Our Commitment

We never sell your personal information to third parties. Your data is used only to improve our services and meet our legal obligations.

Khelaghore's privacy policy is built to meet international standards. We believe transparency around data is the foundation of trust, which is why this policy is written in plain, easy-to-understand language so every user can follow it.

2. What Information We Collect

Khelaghore collects information in several ways. Here's a detailed breakdown:

a) Information you provide directly:

  • Full name, date of birth, and gender
  • Email address and mobile number
  • Residential Address
  • Copy of National ID or Passport (for KYC verification)
  • Payment details (mobile banking number or bank account)
  • Messages and information shared via support chat

b) Automatically collected information:

  • IP address and device type
  • Browser information and operating system
  • Platform access time and duration
  • Which pages you visited and how long you spent on them
  • Gaming History & Betting Activity
  • Information collected through cookies and tracking technologies
Data Type Reason for Collection Mandatory?
Name & Email Account Registration & Communication Yes
Date of Birth Age Verification (18+) Yes
Identity Verification KYC Verification & Legal Compliance Required for withdrawals
Payment Information Transaction Processing Yes
IP Address Security & Fraud Prevention Automatic
Gaming History Service Improvement & Responsible Gaming Automatic

3. How Your Information Is Used

Khelaghore uses the data it collects for the following purposes:

  • Account Management: To create, verify, and keep your account secure.
  • Transaction Processing: For processing deposits, withdrawals, and bonus payouts.
  • Legal Compliance: For age verification, KYC processing, and anti-money laundering compliance.
  • Customer Support: For resolving your issues and answering your questions.
  • Service Improvement: Analyzing data to improve your platform experience.
  • Security: Prevention of fraud, hacking, and unauthorized access.
  • Contact: Sending important updates and promotional offers (with your consent only).
  • Responsible Gaming: Monitoring gaming behavior to identify risky patterns.
Marketing Communications

We only send promotional emails or SMS with your consent. You can unsubscribe at any time. Even if you opt out of marketing, essential service-related messages will continue to be sent.

4. Data Retention & Duration

Khelaghore stores your data on secure servers. Retention periods vary depending on the type of data:

  • Account Information: For the duration of active account use and up to 5 years after closure.
  • Transaction Records: Retained for a minimum of 5 years as required by law.
  • KYC Documents: Up to 5 years after account closure.
  • Gaming Logs: Retained for up to 2 years.
  • Support Contact: Retained for up to 3 years.

Once the retention period expires, data is securely deleted or anonymized. Legal obligations may require extended retention in some cases.

5. Data Sharing Policy

Khelaghore does not sell your personal data. However, it may be shared on a limited basis in the following circumstances:

  • Payment Providers: Sharing necessary information with Mobile Pay, Nagad, or your bank to process transactions.
  • Game Software Providers: Limited data shared for game service delivery.
  • Law Enforcement Agencies: For compliance with court orders or government investigations.
  • Fraud Prevention Services: With verified institutions to ensure your security.
  • Audit & Regulatory Bodies: As proof of license compliance.
Important

Before sharing any data with third parties, we verify that they adhere to proper data protection standards. We share only the minimum information necessary.

6. Cookies & Tracking

Khelaghore uses cookies and similar technologies to enhance your experience and keep the platform secure. The types of cookies we use:

  • Essential Cookies: For maintaining login sessions and platform security. These cannot be disabled.
  • Functional Cookies: For remembering your preferences such as language and theme.
  • Analytics Cookies: For understanding how the platform is used — only with your consent.
  • Marketing Cookies: To show you relevant ads — with your consent only.

You can manage or delete cookies through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

7. Security Measures

Khelaghore uses industry-leading security technology to protect your data:

  • 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
  • Two-Factor Authentication (2FA): An extra layer of protection for your account.
  • Firewall & Intrusion Detection: To prevent unauthorized access.
  • Regular Security Audits: Regular testing by independent third-party experts.
  • Data Backups: Regular backups ensure your data is never lost.
  • Access Controls: Only authorized personnel have access to data on a need-to-know basis.
What Happens in the Event of a Data Breach

In the event of a data breach, affected users will be notified within 72 hours and all necessary steps will be taken. We handle such situations with full transparency.

8. Your Rights

You have the following rights regarding your personal data at Khelaghore:

Right to Access

You can request to see what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or incomplete information.

Right to Erasure

You can request deletion of your data under certain circumstances.

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

Data Portability

You may request an export of your data in a standard, portable format.

Right to Withdraw Consent

You may withdraw your consent to marketing communications or optional data processing at any time.

To exercise any of these rights, email us at support@khelaghore.bet or reach out via live chat. We will respond to your request within 30 days of receipt.

9. Children's Privacy

Khelaghore does not provide services to anyone under the age of 18. We do not knowingly collect personal data from minors.

If we discover that a minor has registered using false information, the account will be closed immediately and all collected data will be deleted. If a parent or guardian suspects their child has accidentally created an account, please contact our support team right away.

10. Policy Updates

Khelaghore may update this privacy policy from time to time. When changes are made:

  • The "Last Updated" date at the top of the page will be revised accordingly.
  • You will be notified via email or in-app notification before any major changes take effect.
  • For significant changes, your consent will be requested again at next login.

Continued use of the platform after any policy update will be considered acceptance of the revised terms.

11. Contact Us

For any questions, complaints, or requests regarding our privacy policy, please get in touch:

  • Data Privacy Email: privacy@khelaghore.bet
  • General Support Email: support@khelaghore.bet
  • Live Chat: Click the chat button at the bottom right of the website
  • During Service Delivery: 24 hours a day, 7 days a week
Response Time

Privacy requests are typically handled within 7 business days, or within 48 hours for urgent matters.

Why Your Information Is Safe at khelaghore

Key pillars of our privacy policy at a glance

Military-Grade Encryption

All your data and transactions are protected with 256-bit SSL/TLS encryption — the same security standard used by banks and government institutions.

Sale of data is strictly prohibited

Your personal information is never sold to third parties. This is a core principle at khelaghore, and it is one we do not compromise on.

You Stay in Control

You can request to view, correct, delete, or export your data at any time. You have full control over your personal information.

Regular Security Audits

Independent third-party experts regularly audit Khelaghore's security infrastructure. Our systems are continuously updated to guard against the latest threats.

Clear Communication in Bengali

Our Privacy Policy is written in plain, straightforward language — no complex legal jargon. We want you to understand everything clearly.

Responsible Data Use

Your gaming data is used solely to improve our services and promote responsible gaming. By analyzing your activity patterns, we work to keep you safe on the platform.

Privacy FAQs

Questions our users ask most

No, never. khelaghore does not sell your personal information to any third party. We only share limited data with partners necessary for delivering our services — such as payment providers or game software companies.

Yes, you can request deletion of your data in certain circumstances. However, some information (such as transaction records) must be retained for a defined period due to legal obligations. To submit a request, email privacy@khelaghore.bet.

Yes, khelaghore uses cookies. Essential cookies cannot be disabled, but marketing and analytics cookies can be turned off through your browser settings. In Chrome, Firefox, or Safari, go to Settings > Privacy > Cookies to manage your preferences.

KYC documents are retained for up to 5 years after account closure, as required under international anti-money laundering regulations. They are securely deleted once the retention period expires.

Yes. In the event of a security breach, we will notify affected users by email within 72 hours with full details and advise immediate protective steps.

Join Our Secure Platform Today

Your data is protected, your transactions are transparent, and your experience is unmatched at Khelaghore. Open an account today.

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